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[lik]

Roundcube backups and logs can be found at the following directory on the cPanel-based server:

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ls -la /var/cpanel/roundcube

Simple way to list all the available backups in this directory is:

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find /var/cpanel/roundcube -maxdepth 1 -type f -name "roundcube.backup.sql*"

Via root SSH access, the following command may be used to monitor the Roundcube logs while sending a test message in attempt to trigger the issue (and to see the resulting error details that are logged):

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tail -fvn0 /var/cpanel/roundcube/log/*